The Company is engaged in microfinance sector. Its services are focused towards the rural poor and low income households particularly women. The company provides loans primarily under the joint liability group (JLG) model. Its primary focus is to provide income generation loans which comprised around 85% of its total JLG loan portfolio.Its financial services include microcredit loans, for micro-enterprises, education, healthcare; house construction/ improvement, emergencies, as well as other household needs; and micro insurance, such as life insurance and health insurance as master policy holders.

CreditAccess Grameen is also an aggregator of the National Pension Scheme (NPS) of the Government of India. The non-financial services consists of training, education and awareness creation programs such as enterprise skill development; business development services; financial literacy promotion; basic health/nutrition education; basic medical services; special medical services for women and children; leadership training for women and women's rights/gender issues education.It also provides other categories of loans such as family welfare loans, home improvement loans and emergency loans to existing customers. As of March 31, 2018, CreditAccess Grameen had 516 branches across 132 districts in the states of Karnataka, Maharashtra, Madhya Pradesh, Chhattisgarh, Tamil Nadu, Odisha, Kerala, Goa, and the union territory of Puducherry.